Feed Exports delivery is delayed
Incident Report for Bazaarvoice
Resolved
Bazaarvoice has verified that all exports have been successfully delivered and is closing this incident. This is the final update.

[1149]

If you have any questions, please contact Bazaarvoice Support.
Posted Jul 20, 2023 - 18:48 CDT
Update
Feed exports have successfully delivered for July 19th. SEO exports remain in progress and are expected to be delivered by the end of today, July 20th. We will provide an update at the designated time below or when new information becomes available.

[1149]

NEXT UPDATE:
July 21, 2023, 12:00 am CST
Posted Jul 20, 2023 - 16:18 CDT
Monitoring
Bazaarvoice has addressed the issue causing a delay with feed exports, and our system is working to generate the expected feeds for delivery. We will provide an update at the designated time below or when new information becomes available.

[1149]

NEXT UPDATE:
July 20, 2023, 5:00 pm CST
Posted Jul 20, 2023 - 11:58 CDT
Update
Bazaarvoice applied a fix allowing the export feeds to start generating. We will continue monitoring the situation and we will provide an update when all feeds are generated, at the designated time below, or when new information becomes available.

[1149]

NEXT UPDATE:
July 20, 2023, 12:00 pm CST
Posted Jul 20, 2023 - 08:18 CDT
Identified
Bazaarvoice has identified a solution and is continuing to work on a fix. We will provide an update at the designated time below or when new information becomes available.

[1149]

NEXT UPDATE:
July 20, 2023, 5:00 am CST
Posted Jul 19, 2023 - 17:30 CDT
Update
Bazaarvoice is continuing to investigate a fix for this issue. We will provide an update at the designated time below or when new information becomes available.

[1149]

NEXT UPDATE:
July 19, 2023, 4:00 pm CST
Posted Jul 19, 2023 - 09:39 CDT
Investigating
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 19, 2023, 10:00 am CST

[1149]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jul 19, 2023 - 01:42 CDT
This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).