Bazaarvoice has confirmed that the issue has been resolved and the Insights dashboard has been fully restored for all users. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
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Posted Aug 14, 2023 - 12:01 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Portal Insights Dashboard - Insights Dashboards may be occasionally unavailable for users. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: August 14, 11:00 AM CDT
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Aug 11, 2023 - 08:06 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).