Feed Exports delivery is delayed

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that all July 22nd exports have been successfully delivered and is closing this incident. This is the final update.

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If you have any questions, please contact Bazaarvoice Support.

Posted Jul 23, 2023 - 18:00 CDT

Monitoring

Bazaarvoice has addressed the issue causing a delay with feed exports, and our system is working to generate the expected feeds for delivery. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:
July 23, 2023, 5:00 pm CST

Posted Jul 23, 2023 - 10:10 CDT

Investigating

Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
July 23, 2023, 10:00 am CST

[1150]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted Jul 22, 2023 - 08:57 CDT

This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).