SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 05, 2023 - 15:43 CDT
Update
Bazaarvoice has restored the normal functioning of Portal reports and continues monitoring the issue.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 6, 2023, 2:00 pm CST
[1116]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 05, 2023 - 14:11 CDT
Update
Bazaarvoice has restored the normal functioning of Portal reports and will continue monitoring the issue.
The next update will be at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 5, 2023, 2:00 pm CST
[1116]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 04, 2023 - 17:12 CDT
Monitoring
Bazaarvoice has released a fix for Portal Reports and continues to monitor the issue. New reports are generated as expected. Any scheduled reporting jobs will be automatically re-run.
The next update will be posted at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 5, 2023, 3:00 am CST
[1116]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 04, 2023 - 11:42 CDT
Identified
Bazaarvoice has identified an issue that prevents generating and receiving Portal Reports on the most recent data.
We are currently investigating this issue and will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: Apr. 4, 2023, 2:00 pm CST
[1116]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 04, 2023 - 09:11 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).