Degradation - Conversion Impact Report
Incident Report for Bazaarvoice
Resolved
Bazaarvoice has verified that the issue has been resolved and is closing this incident. Orders & Revenues in the Conversion Impact Report now correctly reflect accurate numbers for all clients in CIR Monthly report for Aug. 2019. This is the final update.

If you have any questions, please contact Bazaarvoice Support.
Posted about 1 month ago. Sep 09, 2019 - 09:21 CDT
Identified
Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Monday, September 9th by 5pm CST

If you have any questions, please contact Bazaarvoice Support.
Posted about 2 months ago. Sep 06, 2019 - 14:59 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Conversion Impact Report. The Conversion Impact Report for August 2019 is available but currently only zeros are displayed for Orders & revenues fields. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.

NEXT UPDATE:
Friday, September 6th by 5pm CST

(873)

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted about 2 months ago. Sep 06, 2019 - 10:26 CDT
This incident affected: Legacy Ratings and Reviews (PRR) (Workbench - Tools) and Ratings and Reviews (Conversations) (Workbench - Tools).