Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1228]
If you have any questions, please contact Bazaarvoice Support.
Posted Apr 19, 2024 - 10:02 CDT
Update
Bazaarvoice is continuing to monitor and verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: APR 19, 2024, 10:00 AM CST
[1228]
Posted Apr 17, 2024 - 17:43 CDT
Monitoring
Bazaarvoice has identified an issue that is causing the duplicate review submission for clients in the C3 cluster and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: APR 17, 2024, 10:00 AM CST
[1228]
Posted Apr 15, 2024 - 03:50 CDT
Update
Bazaarvoice continues to work with AWS to correct an issue that is allowing duplicate review submission for clients in the C3 cluster. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: APR 17, 2024, 11:00 AM CST
[1228]
Posted Apr 12, 2024 - 09:45 CDT
Update
Bazaarvoice continues to work with AWS to investigate the underlying cause for an issue that is allowing duplicate review submission for clients in the C3 cluster. We will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: APR 12, 2024, 10:00 AM CST
[1228]
Posted Apr 11, 2024 - 09:58 CDT
Investigating
Bazaarvoice has identified an issue that is allowing duplicate review submission for clients in the C3 cluster. We are currently working with AWS to investigate the underlying cause and will provide the next update at the designated time below or when new information becomes available.
NEXT UPDATE: APR 11, 2024, 10:00 AM CST
[1228]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Apr 10, 2024 - 16:23 CDT
This incident affected: Conversations Platform (Content Submission).