SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 21, 2024 - 07:37 CDT
Monitoring
Bazaarvoice has implemented a fix for the Moderation services issue. We are monitoring the situation to verify that the issue has been fully resolved. An update will be provided at the designated time below or when new information becomes available.
NEXT UPDATE: MAR 21, 2024, 3:00 PM CST
[1224]
Posted Mar 21, 2024 - 04:36 CDT
Investigating
Bazaarvoice has identified an issue preventing the transmission of content to Moderation. This could disrupt the moderation and publishing of new content. Bazaarvoice is currently investigating the underlying cause. Clients with a moderation SLA of 24 hours or less might be affected by this issue.
NEXT UPDATE: MAR 21, 2024, 3:00 PM CST
[1224]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Mar 20, 2024 - 17:49 CDT
This incident affected: Conversations Platform (Moderation Service).