Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 19, 2024 - 10:03 CST
Update
We are continuing to monitor for any further issues.
Posted Jan 19, 2024 - 10:03 CST
Update
Bazaarvoice is continuing to monitor the deployed fix to ensure portal quality. We will continue to monitor to ensure resolution.
We will provide an update at the designated time below or when new information becomes available.
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NEXT UPDATE: Fri, Jan 19th 4:00pm CST
Posted Jan 18, 2024 - 15:55 CST
Monitoring
Bazaarvoice has identified the root cause and deployed a fix. We have confirmed that content has begun flowing into the affected client Connections portals. We will continue to monitor and confirm resolution.
We will provide an update at the designated time below or when new information becomes available.
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NEXT UPDATE: Thurs, Jan 18th 4:00pm CST
Posted Jan 18, 2024 - 10:54 CST
Investigating
Bazaarvoice has identified an partial degradation of the Connections portal that is causing some brand content to not populate. Our team is actively investigating for the root cause.
We will provide an update at the designated time below or when new information becomes available.
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NEXT UPDATE: Thurs, Jan 18h 4:00pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 18, 2024 - 10:05 CST
This incident affected: Bazaarvoice Portal (Connections).