Bazaarvoice has verified that the issue has been resolved and all services are fully functioning. As the issue is not expected to recur, we are closing this incident.
This is the final update.
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jul 21, 2026 - 11:57 CDT
Monitoring
Bazaarvoice has identified a degradation of the Portal > Insights app. Clients may have noticed delays across all Insights dashboards and a full outage of the Coverage dashboard (and associated Program Overview widget) in particular. The root cause has already been determined and remediation is ongoing. The symptoms have currently been resolved, though the issue may recur until full remediation is complete.
Next Update: July 21st, 2026, 12:30PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jul 21, 2026 - 10:13 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).