Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE: September 8th, 2026, 02:00PM CDT
Posted Sep 04, 2026 - 13:21 CDT
Monitoring
Bazaarvoice has implemented an additional fix for the Conversations API. We are actively monitoring data flow and API responses to ensure missing review payloads are fully restored, and will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE: September 4th, 2026, 02:00PM CDT
Posted Sep 03, 2026 - 13:56 CDT
Investigating
Bazaarvoice has identified that the fix previously applied to the Conversations API only partially mitigated the issue. Some clients may still experience missing reviews in response payloads. We have downgraded the status back to active investigation while our engineering team works on a complete fix.
We will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE: September 3rd, 2026, 02:00PM CDT
Posted Sep 02, 2026 - 14:15 CDT
Monitoring
Bazaarvoice applied a fix and the previously missing reviews data is now available for clients to see. Bazaarvoice will continue to monitor the situation and we will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
September 3rd, 2026, 8:00 AM CST
[1422]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Sep 02, 2026 - 07:53 CDT
Update
Bazaarvoice continues to investigate the root cause of an issue affecting the Conversations API that is preventing some reviews from being returned in the response. We will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE: September 2nd, 2026, 10:00AM CDT
Posted Sep 01, 2026 - 17:01 CDT
Investigating
Bazaarvoice has identified an issue affecting the Conversations API where small batches of reviews are not being returned in the response. Our engineering team is actively investigating the root cause. We will provide an update at the designated time below or as soon as new information becomes available.
NEXT UPDATE: September 1st, 2026, 05:00PM CDT
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Sep 01, 2026 - 15:22 CDT
This incident affects: Conversations Platform (API Services).