Degradation: Export feeds from May 20th are delayed

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and all services are fully functional.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted May 23, 2025 - 12:37 CDT

Update

Bazaarvoice has confirmed the feed exports continue to deliver as expected. We are monitoring the status to ensure a full resolution and will provide another update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 23rd, 2025, 5:00 pm CST

Posted May 22, 2025 - 15:20 CDT

Monitoring

Bazaarvoice has confirmed the feed exports are now available on the SFTP server and doesn't anticipate a delay in upcoming feeds. We will continue to monitor the status and provide another update at the designated time below or when new information becomes available.

[1309]

NEXT UPDATE:May 22nd, 2025, 5:00 pm CST

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30 am - 5:00 pm GMT on regular UK business days and 9 am - 5 pm AEST on regular APAC business days)

Posted May 21, 2025 - 18:48 CDT

Update

Bazaarvoice has identified a solution and the feed exports are expected to deliver by 5pm CST on May 21st. We will continue to monitor and provide another update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 21st, 2025, 7:00 pm CST

Posted May 21, 2025 - 09:25 CDT

Identified

Bazaarvoice has identified an issue that is causing a 13 hours delay in delivering feed exports (Ratings, Standard Client, DCE, SEO). We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 21st, 2025, 9:00 am CST

[1309]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted May 21, 2025 - 02:06 CDT

This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).