SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted May 23, 2025 - 12:37 CDT
Update
Bazaarvoice has confirmed the feed exports continue to deliver as expected. We are monitoring the status to ensure a full resolution and will provide another update at the designated time below or when new information becomes available.
NEXT UPDATE: May 23rd, 2025, 5:00 pm CST
Posted May 22, 2025 - 15:20 CDT
Monitoring
Bazaarvoice has confirmed the feed exports are now available on the SFTP server and doesn't anticipate a delay in upcoming feeds. We will continue to monitor the status and provide another update at the designated time below or when new information becomes available.
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30 am - 5:00 pm GMT on regular UK business days and 9 am - 5 pm AEST on regular APAC business days)
Posted May 21, 2025 - 18:48 CDT
Update
Bazaarvoice has identified a solution and the feed exports are expected to deliver by 5pm CST on May 21st. We will continue to monitor and provide another update at the designated time below or when new information becomes available.
NEXT UPDATE: May 21st, 2025, 7:00 pm CST
Posted May 21, 2025 - 09:25 CDT
Identified
Bazaarvoice has identified an issue that is causing a 13 hours delay in delivering feed exports (Ratings, Standard Client, DCE, SEO). We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 21st, 2025, 9:00 am CST
[1309]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted May 21, 2025 - 02:06 CDT
This incident affected: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing).