SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jan 07, 2025 - 14:27 CST
Update
Bazaarvoice is continuing to monitor the status of Portal Reports to confirm a full resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: January 7th, 2025 @ 3PM CST
Posted Jan 06, 2025 - 14:45 CST
Monitoring
Bazaarvoice has identified and resolved a degradation of Portal Reports that resulted in a delay of the report generation. Bazaarvoice is continuing to monitor the status over the weekend to confirm a full resolution. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: January 6th, 2025 @ 3PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select “Open a Case” to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Posted Jan 03, 2025 - 14:09 CST
This incident affected: Bazaarvoice Portal (Portal Applications).