Partial Degradation - Content not syndicating

Incident Report for Bazaarvoice

Update

We are continuing to monitor for any further issues.

Posted Sep 11, 2026 - 09:44 CDT

Monitoring

Bazaarvoice has identified an issue with syndication, found the root cause, and implemented a patch. We are now actively monitoring the syndication data pipelines to ensure no further service disruptions occur. An update will be posted at the designated time below, or as new information becomes available.

NEXT UPDATE:

September 14th, 14:00 CDT

[1425]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Sep 11, 2026 - 09:43 CDT

This incident affects: Conversations Platform (Syndication).