This incident has been resolved. Service has been restored to the cited Support contact numbers. There will be no further updates on this matter.
Posted Jan 11, 2023 - 11:53 CST
Update
Bazaarvoice is continuing to investigate an issue causing an outage of the Support phone services which has affected the phone call support via the main toll-free numbers 866.522.9227 and 888.984.1381. In the meantime, you can still reach us via phone 512.551.6000 option 4
Next Update: January 11th 10:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE: 512.551.6000 option 4
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 11, 2023 - 04:29 CST
Investigating
Bazaarvoice has identified an outage affecting our phone call support line via the main toll-free number (866.522.9227) and the toll-free number directly to Support (888.984.1381).
To submit the critical cases use Live Chat, Support Community, or email: support@bazaarvoice.com
START Time: 00:36 CST
Next Update: January 10th 1:00 PM CST
If you have any questions or require an immediate assistance, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Jan 10, 2023 - 08:59 CST
This incident affected: Support Community (Phone Support).