Bazaarvoice Status - Degradation - Portal Insight - Network Summary tab not working

Degradation - Portal Insight - Network Summary tab not working

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

Posted Oct 02, 2024 - 08:28 CDT

Monitoring

Bazaarvoice has implemented a fix for this issue. The Insight - Network Summary functionality is now restored. We are also currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

October 2nd, 2024, 12:00 PM CST

[1264]

Posted Oct 01, 2024 - 11:16 CDT

Investigating

Bazaarvoice has identified an issue that is causing a degradation of the Bazaarvoice Portal Insight Platform. The Insight - Network Summary Tab is currently not working and a root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

October 1st, 2024, 12:00 PM CST

[1264]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Posted Sep 30, 2024 - 12:26 CDT

This incident affected: Bazaarvoice Portal (Portal Applications).