Bazaarvoice Status - Degradation - Portal Product Catalog App

Degradation - Portal Product Catalog App

Incident Report for Bazaarvoice

Resolved

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

If you have any questions, please contact Bazaarvoice Support.

Posted May 13, 2024 - 11:43 CDT

Monitoring

Bazaarvoice has implemented a fix and is monitoring the situation. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 13, 1:00 pm CST

Posted May 10, 2024 - 14:57 CDT

Update

Bazaarvoice is still investigating an issue leading to a degradation of the search functionality in the Portal Product Catalog App. Although still investigating, product search functionality is now restored. Category searches are still impacted. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 10, 3:00 pm CST

Posted May 09, 2024 - 14:33 CDT

Update

Bazaarvoice is still investigating an issue leading to a degradation of the search functionality in the Portal Product Catalog App. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 9, 3:00 pm CST

[1231]

Posted May 09, 2024 - 07:20 CDT

Investigating

Bazaarvoice has identified an issue that is causing delays when searching for newly added Products and Categories in the Portal Product Catalog App. We are currently working to address the data delay. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
May 9, 7:00 am CST

[1231]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Posted May 09, 2024 - 03:20 CDT

This incident affected: Bazaarvoice Portal (Portal Applications).