Bazaarvoice has confirmed that the Monitoring Tools app is now reflecting incoming transactions. All data missed during the duration has been successfully backfilled. This issue is now considered fully resolved. If you have any remaining concerns, please reach out to Bazaarvoice Support.
NEXT UPDATE: This is the final update.
Posted May 25, 2023 - 16:04 CDT
Update
Bazaarvoice is continuing to investigate the stale data in Portal > Monitoring Tools. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 26, 2023 at 11am CST
Posted May 25, 2023 - 13:25 CDT
Investigating
Bazaarvoice has identified an issue that is causing a degradation of the Monitoring Tools app within BV Portal, causing data staleness. Although new transaction data is not appearing, it is still being successfully collected by Bazaarvoice. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 25, 2023 at 2pm CST
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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted May 25, 2023 - 11:39 CDT
This incident affected: Bazaarvoice Portal (Portal Applications).