Bazaarvoice has confirmed that the Monitoring Tools app is now reflecting incoming transactions. All data missed during the duration has been successfully backfilled. This issue is now considered fully resolved. If you have any remaining concerns, please reach out to Bazaarvoice Support.
NEXT UPDATE: This is the final update.
Posted May 25, 2023 - 16:04 CDT
Bazaarvoice is continuing to investigate the stale data in Portal > Monitoring Tools. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 26, 2023 at 11am CST
Posted May 25, 2023 - 13:25 CDT
Bazaarvoice has identified an issue that is causing a degradation of the Monitoring Tools app within BV Portal, causing data staleness. Although new transaction data is not appearing, it is still being successfully collected by Bazaarvoice. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: May 25, 2023 at 2pm CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: